How do you enhance customer service and manage brand reputation?
BeyondCurious designed a rich user interface for agents to manage multiple conversations with a customer at the same time. We developed a unique customer view for the agent that focuses on enabling the human touch. This translates into optimizing functions, intuitiveness, and proficiency. The interface integrates channels the customers use, such as SMS, Twitter, email, and Facebook, into one simplified, streamlined agent GUI.
The application resulted in a 25% to 50% increase in agent productivity, and up to a 50% increase in agent job satisfaction – just as important as the overall cost savings and increased customer lifetime value.
Sprints to Success
Job Satisfaction Increase